Introduction to the Charter

 

The Scottish Social Housing Charter came into effect in April 2012. The Charter was developed as a result of the Housing (Scotland) Act 2010, which supports the Government's long term strategy for a Safer, Stronger Scotland.  It emphasises continuous improvement in the quality and value of service delivered  to customers, and, it places greater focus on service user involvement by encouraging customer-led shaping of services.

From April 2013 all Scottish Registers Social Landlords (RSLs) have to meet the outcomes and standards set by the Charter, and meet its new reporting requirements.

As mentioned before, service user involvement and satisfaction are at the heart of the Charter, and also fundamental to the work we do at the Association. For this reason, we are working hard to expand our tenant involvement in the running of the Association's business. 

Community Advisory Panel

If you’re a tenant that wants to help us improve services and processes then this is for you - we meet monthly, choose a topic to ‘investigate’ and come up with recommendations for the Board!  Whatever the topic the panel can interviewed staff, review paperwork associated, hear from other housing associations on what they do and then we firm up their recommendations.  Contact Paddy to find out more; paddymckenna@cassiltoun.org.uk

The Charter places new reporting requirements on the Association.  Most notably for tenants, in August each year the Regulator will publish its 'Regulator's Report to Tenants', and in October each year, we will publish the 'Landlords Report to Tenants'. In preparation for the new reporting requirements, the Association will publish performance information in the annual report and quarterly newsletter.  Visit our download section to view our Charter Report Cards published annually by the Scottish Housing Regulator.

More information is available at both www.scot.gov & www.scottishhousingregulator.gov.uk.