Despite our office at the Stables being closed - Cassiltoun is still 'open' we are just working in a different way
The wellbeing of our tenants, staff and wider community is our priority and our office remains closed with staff working from home to deliver services to tenants and customers. We are not able to accept callers to our office and our staff will not be able to carry out home visits.
As our office is closed please avoid posting letters to us as we are unsure of when we will be able to reply.
We aim to minimise the impact this will have on tenants and we thank you for your patience and understanding during this challenging time.
From 23rd March 2020 we will be completing reactive emergency repairs only. An emergency repair is a repair which, if not carried out, could threaten the health or safety of the tenant, or could cause serious damage to the building e.g. gas leaks, flooding or electrical faults which may be dangerous.
To report an emergency repair please call our office number 0141 634 2673 and you will be directed to the appropriate service. Our contractors will ask you some questions about your current situation and whether you are self-isolating so that they can understand how best to protect you and your family, as well as the tradesperson that attends your home.
Any non-emergency repairs previously scheduled will be postponed and we will contact you to confirm this if you had an appointment. There is no need to contact us to postpone future non-emergency appointments in your home.
The Association is required by law to service gas appliances annually within your home. The Association will continue to provide a gas servicing contract to our tenants to ensure health and safety. Our contractors, City Technical, will still be carrying out services when they are due. When accessing your property, the contractor will be wearing the appropriate PPE. You will be advised from the Association when your service is due by telephone and/or letter. Please contact the office if you are unable to provide access for your annual service due to Covid19.
We can still accept payments via chip and pin. Please email email@example.com with your name, address and telephone number and a member of staff will telephone you. Other methods available to pay your rent are: -
• Post Office using your payment card
• Bank Transfer by using your tenant reference number.
(To discuss paying by Bank Transfer please email the Association and someone will get back to you)
If you feel you will have difficulties paying your rent then please contact us so we can assist you.
As our office is closed to the public our appointments have been suspended until further notice however we will still continue our service by telephone.
If you are worried about having to self-isolate or being off sick and how this will impact on you financially, The Department for Work and Pensions is making temporary arrangements to support those impacted by coronavirus. If you want more information visit click here for Government updates.
If you need more help and advice then contact us or check our social media and website for more updates.
Close Cleaning/Garden maintenance/Estate Maintenance
Our estate maintenance contractors Caledonian Maintenance will have a reduced staff presence on site carrying our estate maintenance. Caledonian will be carrying out close cleaning, back court maintenance and where possible gardens and hedges will be maintained. Please remember this service is being provided by a limited estate maintenance team.
Supporting our Tenants and Service Users
We are working alongside ‘Castlemilk Together’ to ensure that there is support in place. Please see below for how to access specific support:
Do you need a hand getting the shopping in/picking up prescriptions/general errands?
• Contact Castlemilk Relaxation Centre who will do your shopping for you:
Facebook: ‘CRC’ Phone: 07971358717
Are you struggling financially and could do with a bag of some dry goods and fruit and veg delivered to your door?
• For adult only households contact Castlemilk Parish Church:
Facebook: ‘Castlemilk Parish Church Phone: 0141 634 7113
• For households with children and young people contact Castlemilk Together Community Food Action
Facebook: ‘Castlemilk Together Community Food Action’ Phone: 07950183874
Fancy a blether? Us too!
• Contact the Community Team who welcome a chat!
Facebook: Cassiltoun Housing Association Phone: 07950183874
Follow ‘Castlemilk Together: Community Food Action’ for up to date information on what support is out there or give Paddy a call 07950183874.
As our office is currently closed most of our groups and events have been postponed for the time being while some have moved online.
Follow our Facebook Pages for art workshops, virtual woodland walks, creative ideas, tree and species ID, quizzes, competitions, and much more!
We will continue to process invoices and payments during this time. Please try not to send us invoices by post and instead email them to firstname.lastname@example.org for processing.
Although our office is closed, you can continue to contact us and keep up to date via:-
• Email – email@example.com
• Twitter - https://twitter.com/CassiltounHA
More information and advice can be found on the following websites:-
• NHS Inform - https://www.nhsinform.scot/
• Gov.uk - https://www.gov.uk/
• Universal Credit - How to apply - https://www.gov.uk/universal-credit/how-to-claim
• Mental Health and long-term medical conditions - Health Imporvement Brief
Coronavirus - Advice & Information
For the latest update on Coronavirus isolation timeline please click here.
This current strain of coronavirus is known as novel coronavirus (2019-nCoV). The outbreak first began in December 2019 in Wuhan, China.
Coronavirus is a respiratory disease which seems to start with a high temperature or fever, followed by a dry cough. After a week, it leads to shortness of breath and some patients require hospital treatment. In more severe cases, coronavirus can cause pneumonia, severe acute respiratory syndrome, multiple organ failure and even death.
Older people, and people with pre-existing medical conditions (such as asthma, diabetes, heart disease), are more likely to become severely ill.
The World Health Organisation advises the incubation period - between infection and showing any symptoms - lasts up to 14 days.
There is currently no vaccine for coronavirus however there are things we can all do to prevent it from spreading such as:-
• Regularly and thoroughly washing your hands.
• coughing and sneezing into tissues
• not touching your face with unwashed hands, and;
• trying to avoid close contact with infected people
Cassiltoun Housing Association are continuing to monitor the daily updates on the coronavirus from NHS Inform to ensure we are following the correct guidance to keep staff and customers safe from infection.
If you think you may have been infected with the coronavirus you must call the NHS 24 telephone service on 111 for further advice.
For more information visit: https://www.nhs.uk/conditions/wuhan-novel-coronavirus/