Our office at the Stables is now open for telephone calls and appointments only.

Office Opening Times

The wellbeing of our tenants, staff and wider community is our priority and as Scottish Guidance has changed the way in which we deliver our services has changed also.

Our phones lines are now open from 9am – 12 noon and from 1pm – 4pm with the exception of Wednesday when the lines close at 12 noon and remain closed in the afternoon in order that staff training can take place and the office can be deep cleaned.

As we are currently in Level 4, office appointments and house visits are limited and the majority of appointments will still be held via the telephone. All services are still being carried out which includes Housing Options, letting properties, anti-social behaviour, estate maintenance, repairs and rent management.

Please do not hesitate to telephone the office if you have any queries at this time.

Repairs

Cassiltoun Housing Association is closely monitoring guidance from the Scottish Government as Glasgow was placed into Level 4 this has had an impact on the repairs service that we provide. After opening up the service and clearing the backlog of outstanding repairs we have now had to move our reactive repair service back to essential and emergency repairs only. This restriction on our service will be in place throughout the period of time that Glasgow remains in Level 4. Please continue to report your repairs on 0141 634 2673 when you will be advised what category your repair comes under and whether it is being processed immediately or whether we will keep a record of it and process it as soon as restrictions are lifted.

Please note you will be asked a list of COVID related questions prior to a tradesperson being sent out to your home to ensure that no-one in the household has symptoms or is self-isolating. The tradesperson will also ask these questions when they attend to effect the repair.

We apologies for any inconvenience this will cause, however, your safety, our staff team and contractor safety are our main priority.

An emergency repair is a repair which, if not carried out, could threaten the health or safety of the tenant, or could cause serious damage to the building e.g. gas leaks, flooding or electrical faults which may be dangerous.

Gas Servicing

The Association is required by law to service gas appliances annually within your home. The Association continues to provide a gas servicing contract to our tenants to ensure health and safety. Our contractors, City Technical, are still carrying out services when they are due. When accessing your property, the contractor will be wearing the appropriate PPE. You will be advised from the Association when your service is due by telephone and/or letter. Please contact the office if you are unable to provide access for your annual service due to Covid19.

Rent/factoring Payments

You can make your payments in the following ways:

Chip and pin. Please telephone our office on 0141-634-2673 or email housing@cassiltoun.org.uk and we will arrange for someone to call you back.
Post Office using your payment card
Bank Transfer by using your tenant reference number.

(If you wish to discuss paying by Bank Transfer please telephone the Association)

If you are experiencing difficulties in paying your rent or factoring charges please contact us as we have staff available to provide advice and assistance to you.

Money Advice

The Money Advice Team are working successfully from home. Appointments are being carried out over the telephone.

If you wish to speak to the Advice Team whether for Benefit or Money or Debt Advice please contact the office and a telephone appointment will be made for you. All information is dealt with in the strictest confidence.

If you are worried about having to self-isolate or being off sick and how this will impact on you financially, The Department for Work and Pensions is making temporary arrangements to support those impacted by coronavirus. If you want more information visit click here for Government updates.

If you need more help and advice then contact us or check our social media and website for more updates.

Close Cleaning/Garden maintenance/Estate Maintenance

Our stair cleaning and estate maintenance contractors Caledonian Maintenance are currently carrying out their full range of duties. Your closes will still be cleaned and back courts tidied not that the growing season has finished. You may be aware that Glasgow City Council have ceased their bulk uplift service, therefore, Caledonian Maintenance have been assisting the Association by removing bulk from the backcourt areas and taking it the local recycling centre.

Please assist the Association by not leaving bulk rubbish out in the back court or within the neighbourhood.

Community Events and Activities

Unfortunately, our usual groups and events are cancelled in person, at the moment. However, we are in regular contact with community members who would usually attend these groups, we have moved some of our groups online and are also working with other local organisations to see what support we can offer people during these difficult times.

Most of our groups have been meeting virtually and are actively involved in helping the local community in a number of different ways. For more information on what the Community Team have been involved in check out our Facebook Page: Cassiltoun Housing Association

Suppliers

Our Finance Team have successfully continued to process invoices and payments during this time. It would assist the Association if all invoices could be sent electronically by email to finance@cassiltoun.org.uk for processing.

Communication

Although our office is closed, you can continue to contact us and keep up to date via:-

Phone - 0141-634-2673
Email – housing@cassiltoun.org.uk
Facebook – https://en-gb.facebook.com/CassiltounHousingAssociation/
Twitter - https://twitter.com/CassiltounHA

More information/Advice

More information and advice can be found on our Covid19 Risk Assessment or by visiting the following websites:-

• NHS Inform - https://www.nhsinform.scot/

• Gov.uk - https://www.gov.uk/

• DWP - https://www.gov.uk/government/organisations/department-for-work-pensions

• Universal Credit - How to apply - https://www.gov.uk/universal-credit/how-to-claim

• Mental Health and long-term medical conditions - Health Imporvement Brief

Coronavirus - Advice & Information

For the latest update on Coronavirus isolation timeline please click here.

This current strain of coronavirus is known as novel coronavirus (2019-nCoV). The outbreak first began in December 2019 in Wuhan, China.

Coronavirus is a respiratory disease which seems to start with a high temperature or fever, followed by a dry cough. After a week, it leads to shortness of breath and some patients require hospital treatment. In more severe cases, coronavirus can cause pneumonia, severe acute respiratory syndrome, multiple organ failure and even death.

Older people, and people with pre-existing medical conditions (such as asthma, diabetes, heart disease), are more likely to become severely ill.

The World Health Organisation advises the incubation period - between infection and showing any symptoms - lasts up to 14 days.
There is currently no vaccine for coronavirus however there are things we can all do to prevent it from spreading such as:-

• Regularly and thoroughly washing your hands.
• coughing and sneezing into tissues
• not touching your face with unwashed hands, and;
• trying to avoid close contact with infected people

Cassiltoun Housing Association are continuing to monitor the daily updates on the coronavirus from NHS Inform to ensure we are following the correct guidance to keep staff and customers safe from infection.

If you think you may have been infected with the coronavirus you must call the NHS 24 telephone service on 111 for further advice.
For more information visit: https://www.nhs.uk/conditions/wuhan-novel-coronavirus/