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Our office at the Stables is now open for telephone calls and appointments only

Office Opening Times

The wellbeing of our tenants, staff and wider community is our priority and as Scottish Guidance has changed the way in which we deliver our services has changed also.

Our phones lines are now open from 9am – 12 noon and from 1pm – 4pm with the exception of Wednesday when the lines close at 12 noon and remain closed in the afternoon in order that staff training can take place and the office can be deep cleaned.  

As restriction levels are changing, office appointments will be introduced shortly on a strict appointment basis only.  House visits are limited and the majority of appointments will still be held via the telephone. All services are still being carried out which includes Housing Options, letting properties, anti-social behaviour, estate maintenance, repairs and rent management. 

Please do not hesitate to telephone the office if you have any queries at this time.


Our number one priority has been to keep customers and staff safe during the COVID-19 pandemic, while still providing as wide a range of services as practically possible.We know how important the repairs service is for our residents.The easing of lockdown restrictions from 26 April 2021 means that non-essential repair work can take place in people’s homes. Over the coming weeks we plan to deliver a catch-up programme of work to deal with the routine, follow-up and non-urgent repairs that had been put on hold. There may still be a limited number of repairs we can’t do, however please be assured that our staff team and contractors will follow all health-and-safety guidelines, including wearing Personal Protective Equipment as and when appropriate. 

We will continue to request specific information surrounding Covid-19 when planning any repairs.

If you need to report a repair, contact us on 0141 634 2673 or you can email us at


Gas Servicing 

The Association is required by law to service gas appliances annually within your home. The Association continues to provide a gas servicing contract to our tenants to ensure health and safety. Our contractors, City Technical, are still carrying out services when they are due. When accessing your property, the contractor will be wearing the appropriate PPE. You will be advised from the Association when your service is due by telephone and/or letter. Please contact the office if you are unable to provide access for your annual service due to Covid19. 

Rent/factoring Payments

You can make your payments in the following ways:

·        Chip and pin.  Please telephone our office on 0141-634-2673 or email and we will arrange for someone to call you back.

·        Post Office using your payment card 

·        Bank Transfer by using your tenant reference number. 

(If you wish to discuss paying by Bank Transfer please telephone the Association) 

If you are experiencing difficulties in paying your rent or factoring charges please contact us as we have staff available to provide advice and assistance to you.


Money Advice

The Money Advice Team are working successfully from home.  Appointments are being carried out over the telephone.If you wish to speak to the Advice Team whether for Benefit or Money or Debt Advice please contact the office and a telephone appointment will be made for you.  All information is dealt with in the strictest confidence.  If you are worried about having to self-isolate or being off sick and how this will impact on you financially, The Department for Work and Pensions is making temporary arrangements to support those impacted by coronavirus. If you want more information visit click here for Government updates. 

If you need more help and advice then contact us or check our social media and website for more updates. 

Close Cleaning/Garden maintenance/Estate Maintenance

Our stair cleaning contractor C.A.S and estate maintenance contractors, Ground Control are currently carrying out their full range of duties.  Your closes will still be cleaned and back courts tidied now that the growing season has begun.  You may be aware that Glasgow City Council have ceased their bulk uplift service, therefore, please take any bulk waste to recycling centres.  No Bulk should be left in back courts or on any of the kerb sides.

Please assist the Association by not leaving bulk rubbish out in the back court or within the neighbourhood. 

Community Events and Activities

There is a small amount of community groups permitted outdoors at the moment and the other groups have moved online .

This enables them to meet regularly until restrictions ease.

For more information on what the Community Team have been involved in check out our Facebook Page: Cassiltoun Housing Association

Or check out our Events Calendar for 2021-2022 here : Events & Activities


Our Finance Team have successfully continued to process invoices and payments during this time.  It would assist the Association if all invoices could be sent electronically by email to for processing.


Although our office is closed, you can continue to contact us and keep up to date via:-

·        Phone - 0141-634-2673

·        Email – 

·        Facebook – 

·        Twitter - 

More information/Advice

More information and advice can be found on our Covid19 Risk Assessment or by visiting the following websites:-

• NHS Inform - 

• - 

• DWP -  

• Universal Credit - How to apply -  

• Mental Health and long-term medical conditions -  Health Imporvement Brief


Coronavirus - Advice & Information

For the latest update on Coronavirus isolation timeline please click here

This current strain of coronavirus is known as novel coronavirus (2019-nCoV).  The outbreak first began in December 2019 in Wuhan, China.

Coronavirus is a respiratory disease which seems to start with a high temperature or fever, followed by a dry cough.  After a week, it leads to shortness of breath and some patients require hospital treatment. In more severe cases, coronavirus can cause pneumonia, severe acute respiratory syndrome, multiple organ failure and even death.

Older people, and people with pre-existing medical conditions (such as asthma, diabetes, heart disease), are more likely to become severely ill.

The World Health Organisation advises the incubation period - between infection and showing any symptoms - lasts up to 14 days.
There is currently no vaccine for coronavirus however there are things we can all do to prevent it from spreading such as:-

• Regularly and thoroughly washing your hands.
• coughing and sneezing into tissues
• not touching your face with unwashed hands, and;
• trying to avoid close contact with infected people

Cassiltoun Housing Association are continuing to monitor the daily updates on the coronavirus from NHS Inform to ensure we are following the correct guidance to keep staff and customers safe from infection. 

If you think you may have been infected with the coronavirus you must call the NHS 24 telephone service on 111 for further advice.  
For more information visit:

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