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Repairs Service
The Association provides a comprehensive repairs service to ensure that buildings and common areas are maintained. For owners the repair service provided is for all the common parts. All internal repairs are the responsibility of the owner.
There are three different categories of repairs:-
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Emergency – This is where there is an immediate risk to health and safety or is likely to cause serious damage to the property. This will be attended to by the Association’s contractor within 2 hours in order to make the property safe, thereafter a follow-up repair line will be raised to complete the work. The Association provides a courtesy out of office service for emergencies to the common parts only. The phone number is 08000 921 961 |
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Urgent – This is where there is substantial inconvenience being caused to residents and/or a degree of urgency. This will be attended to within 10 working days. |
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Routine – These are generally minor repairs where there is no threat to the safety of residents or the property. These will be attended to within 10 working days. |
In addition to these repairs the Association has a planned maintenance programme which includes, for example, annual gutter cleaning.
Billing
Your quarterly invoice details:
- The nature of the work carried out
- A breakdown of the total cost which will also show the VAT charge
- A breakdown of each individual owners’ cost.
Contractor
Our repairs contracts, cyclical and estate maintenance contracts and stair cleaning contracts are subject to a competitive procurement process through Public Contracts Scotland (PCS). This ensures value for money for the Association and our factored owners.
The reactive repairs contractors will be used for day-to-day repairs, cyclical maintenance and insurance claims. The contractors’ performance is monitored against a set of Key Performance Indicators, benchmarks and customer satisfaction. The results are reported to the Board of Management.
No commission fee, payment or benefit is received by the Association in connection with the appointment of the contractor.
Details of the Association’s Contractors are available on request.
Alterations
Owners should not carry out major alterations which may affect the structure of integrity of the building as a whole.