Serious Concerns
Tenant's can contact the Scottish Housing Regulator if they have a serious concern regarding Cassiltoun Housing Association.
A serious concern is when we have:
- Acted in a way which puts tenants’ interests at risk and this affects, or could affect, a group of tenants or all tenants; or
- Repeatedly fails to achieve outcomes in the Social Housing Charter or outcomes agreed with tenants; or
- Repeatedly fails to meet the Scottish Government’s minimum (Gypsy/Traveller) site standards; or
- not reported its performance annually to its tenants or has reported it inaccurately; or
- does not meet our regulatory standards for how an RSL should govern itself and manage its finances; or
- has not met any performance improvement, governance or financial management targets we have set it in their Engagement Plan.
Some examples of serious concerns are:
(please note these examples are not exhaustive) when we:
- fail to consult with tenants on a rent increase; or
- does not make its engagement plan available and accessible to tenants; or
- does not collect data relating to the protected characteristics of their tenants; or
- regularly fails to do gas safety checks when it should; or
- regularly does not do repairs when it should; or
- does not allow tenants to apply for another house; or
- does not respond formally to complaints.
To report a serious concern please complete the factsheet that is attached to their leaflet and send it to the Scottish Housing Regulator.
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