Tenant Participation

Cassiltoun Housing Association involve tenants in many aspects of their operations and actively encourage tenants to become involved in the decision making process.

We will:

•  Try to increase the opportunities for tenants to influence decisions about their homes.

•  Encourage and support the involvement of residents’ groups and tenants.

•  Ensure tenant participation activities operate in accordance with Cassiltoun’s Equal Opportunities Policy.

• Promote effective and innovative methods of communicating with tenants.

•  Deal with complaints in accordance with our Complaints Procedure.

•  Provide information in plain English and alternative formats when required.

•  Regularly review the Tenant Participation Strategy in consultation with tenants.

•  Facilitate the setting-up of working groups to consider specific issues

Objectives

To maximise the mutual benefits to tenants, residents and Cassiltoun.

Benefits for tenants and residents

•  Increased control over living conditions.

•  Services from Cassiltoun which are better targeted and offer greater satisfaction.

•  Greater ability to influence the decisions and direction of Cassiltoun.

•  The opportunity to develop skills which can be applied to other circumstances and to the benefit of communities.

Benefits for Cassiltoun

•  Better community knowledge and experience, leading to more efficient and cost effective management.

•  Services are targeted to needs.

•  Cassiltoun is better equipped to respond to changing needs and circumstances.

A full copy of our tenant participation strategy is available here.