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We aim to enhance the quality of life of our clients and to regenerate and
                                       sustain our community through housing-led and resident controlled initiatives


Cassiltoun's Values and Service Standards


Our Values

Values 2015



Service Standards


The Association believes strongly in the importance of providing an excellent customer service.

The following statement summarises our commitment to continual improvement and to achieving a high standard of customer care and satisfaction, it also highlights the level of service you can expect to receive from us at all time.

We will;

  • Ensure that all our customers are treated with respect.
  • Be professional, honest courteous and efficient in all we do.
  • Provide fair and equal service to all our customers.
  • Provide information that is relevant, accurate, up-to-date and easy to understand.
  • Respect customers’ rights to privacy and confidentiality.
  • Provide timely responses to all requests. Ensure that the appropriate member of staff is accessible.
  • Provide a prompt and efficient repairs and maintenance service and set performance targets ensuring work is completed on time.
  • Consult customers and consider opinions before making decisions that affect the services we provide.
  • Regularly seek feedback on the range and quality of services we provide.
  • Listen to customers’ comments, suggestions and complaints which will allow us to continuously improve the way in which we deliver our service.

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Cassiltoun Housing Association is a Registered Scottish Charity No. SC035544
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