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We aim to enhance the quality of life of our clients and to regenerate and
                                       sustain our community through housing-led and resident controlled initiatives


Our Complaints Procedure


We aim to set high standards for service provision, which are reviewed and monitored on a regular basis. Our central desire in having this policy in place is to demonstrate that we deal fairly and effectively with anyone wanting to appeal against, or complain about, any of our decisions or activities. We make it clear that they can complain about us to the relevant Ombudsman.


Complaints Flowchart

Complaints Flowchart

Section 10 of the SPSO Act sets out the time limit for looking at complaints and this does not allow the Scottish Public Service Ombudsman to take up complaints more than 12 months after the complainant becomes aware of the matter that they wish to complain about.

Cassiltoun Housing Association is a Registered Scottish Charity No. SC035544
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