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We aim to enhance the quality of life of our clients and to regenerate and
                                       sustain our community through housing-led and resident controlled initiatives


Landlord & Tenant Responsibilities


Landlord Responsibilities


In general, the Association is responsible for the following:

  • The maintenance of the structure and exterior of the building, including the roof, chimneys and flues, external walls, gutters and down-pipes and external paintwork;
  • The internal walls, floors, ceilings, doors and staircases;
  • Baths, Wash-hand Basins, WC’s, Showers and Kitchen Units;
  • Central Heating Systems, Electrical Wiring, Door Entry Systems and for the supply of electricity, gas and water;
  • Damage caused by break-ins and malicious damage to windows and doors only where these are reported to the Police within 24 hours of the incident occurring;
  • Paths, steps or other means of access;
  • Boundary walls and fences.


Tenant Responsibilities


Tenants are responsible for the following:

  • Keeping of the interior of the house in a good and clean condition and good decorative order;
  • Keeping of common areas such as communal stairs, drying areas and bin shelters in clean condition;
  • Keeping your own garden and driveway well maintained and tidy.
  • Any items belonging to you including appliances, furniture, floor-coverings etc.
  • Reporting repairs to the Association including those caused by accidental damage and vandalism;
  • Allowing the Association’s staff and its approved contractors access to carry out inspections, repairs and safety inspections;
  • Repairing any items damaged through neglect or carelessness by you or your visitors;
  • Ensuring reasonable precautions are taken to protect your home against fire, flood or frost damage;
  • Carrying out minor repairs such as renewal of sink plugs and chains, light bulbs, smoke alarm batteries, internal door handles etc.
  • House Keys – always leave a spare set of keys with someone you trust in case you are locked out.  If you lose your keys and a forced entry is required, you will be liable for making good the damage as well as for the cost of a new lock and keys.

The maintenance responsibilities of the Association and the Tenant are outlined in Section 5 of your Tenancy Agreement.


Cassiltoun Housing Association is a Registered Scottish Charity No. SC035544
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