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We aim to enhance the quality of life of our clients and to regenerate and
                                       sustain our community through housing-led and resident controlled initiatives


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Emergency Repairs


If you suspect any of the following contact Scottish Gas Networks on 0800 111 999

  • Gas Escapes
  • Carbon Monoxide

To report loss of water contact Scottish Water on 0845 600 8855

To report loss of electricity contact Scottish Power on 0845 27 27 999

To report road & lighting faults contact RALF on 0800 37 36 35

To report close & backcourt lighting faults contact City Building on 0800 595 595


What is an Emergency Repair?


An emergency repair is a repair which if not carried out could threaten the health or safety of the tenant, or could cause serious damage to the building e.g. gas leaks, flooding or electrical faults which may be dangerous.

If an emergency situation arises outwith office hours, i.e. after 5:00 p.m., at weekends or on Public Holidays you should contact the out of hours Emergency Repairs Service on Freephone 08000 921 961

The Emergency Repair Service should be called out in the event of an Emergency Only.

It is vitally important that access is available for emergency repairs to be carried out.  If access is unavailable on such occasions the Association has the right to force entry in order to avoid endangering residents and  the proprties.

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Cassiltoun Housing Association is a Registered Scottish Charity No. SC035544
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